Política de envío

1. Shipment Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Processing time is separate from shipping time. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
We offer shipping to domestic addresses within the United States (including Alaska, Hawaii, and U.S. Territories).

  • Standard Shipping Delivery Time: 1 to 7 business days.
  • Shipping Cost: [Free for all orders / Calculated at checkout based on weight / Flat rate of $X.XX].

Delivery delays can occasionally occur due to carrier issues, severe weather, or high-volume peak seasons (such as Black Friday and holidays).
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24–48 hours. You can monitor your delivery directly through the carrier's tracking portal.
4. Customs, Duties, and Taxes
Zenova Global Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For domestic U.S. shipping, relevant state and local sales taxes will be applied at checkout as required by law.
5. Incorrect Addresses & Delivery Issues
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We are not responsible for packages that are delivered to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the package.
6. Damages and Lost Packages
If you receive your order damaged, please save all packaging materials and damaged goods, and contact our customer support team immediately at [Insert Support Email] within 48 hours of delivery. Please include your order number and clear photographs of the damaged packaging and items so we can process a claim with the carrier.